Gourmet Dining Membership Terms and Conditions

 

Programme Operator: The Gourmet Dining Programme (the “Programme”) is operated by Hospitality Dynamics DMCC (“HD”).

Programme Benefits: The Programme is designed to give Members access to incremental room and dining benefits to use in Participating Hotels for a fixed annual Membership fee subject to the Programme’s terms and conditions (“Terms and Conditions”). Unless otherwise noted, these benefits apply only at Participating Hotels.

Digital Membership: The Benefits[1] can be availed only through Mobile Application. Promptly after making payment of the Membership Fee, the Member will receive the Mobile Application log-in credentials will via email. Downloading of the Mobile App constitutes acceptance of these Terms and Conditions.

Participating Hotels:

Participating Hotels may be added or deleted from the Programme, at any time and without notice, at HD’s own discretion. The list of currently Participating Hotels is available on the Programme’s website, www.gourmetdiningme.com.

Membership Fee and Term:

The Gourmet Dining Membership is a personal Membership and is valid for 12 months from the date of issue or renewal of Digital Membership, as the case may be. Membership Fee may vary from country to country and is available on the Programme’s website www.gourmetdiningme.com.

Age requirements:

Members must be at least 18 years of age or the age of “coming of age” in the jurisdiction of their residence, whichever is older.

Not Transferable:

Programme Memberships and Benefits thereof are not transferable. Any deliberate attempts to allow other individuals to utilise the Member’s Digital Membership or the Benefits without the Member being present may be considered misconduct and subject to the Member Misconduct terms described below.

Specific Country:

The Programme is offered throughout various country in the Middle East and North Africa. Member must purchase a country-specific version of the Programme and must pay the specific annual Membership Fee that applies to that country. Based on the rules and regulations of that country, the Membership Fee may be subject to additional sales taxes or other local taxes. The Member must provide a mailing address and billing address in that specific country.

[1] Capitalized terms not defined in this Appendix shall have the meaning attached to them in the main Agreement.

Renewal of Membership:

Programme Members will be invited to renew their Membership every year. In order to continue receiving Programme Benefits, Members must pay a Programme renewal fee every year prior to Membership expiration.

Cancellation and Termination of Membership:

Members may cancel their Digital Membership by contacting the Programme’s Gourmet Dining Customer Service Centre, as published on www.gourmetdiningme.com within 14 days of initial purchase, or within 14 days of renewal. Cancellation will only be accepted and a refund provided if the Member has not utilised any of the Benefits. No refund of any portion of the Membership Fee is permitted if the Member has used any of the Benefits, and for any other form of termination of Membership.

 Member Misconduct:

HD reserves the right to cancel any Membership, revoke all and any unredeemed Benefits, and retain all Membership Fees for reasons that include, but are not limited to: 1) violation of these Terms and Conditions; 2) misrepresentation of any information; 3) misuse of this Programme; 4) violation of any national, regional or local law or regulation in connection with the use of Membership benefits; 5) commission of fraud or abuse involving any portion of this Programme, including any deliberate attempts to allow other individuals to utilise the Member’s Programme benefits without the Member being present; 7) physical, verbal, or written abuse of Hotel or HD personnel; and 8) action in any other way, to the detriment of the Programme; all as may be determined by HD in its sole discretion.

Programme Changes and Termination:

HD reserves the right to restrict, suspend, discontinue or terminate the Programme and/or to change, limit, modify or cancel these Terms and Conditions and/or the Programme’s benefits, conditions of participation, Participating Hotels and restaurant listings in whole or in part at any time with immediate effect by notice posted on the Programme’s website. A Programme termination notice will be sent and notices of changes in the Programme may periodically be sent as a courtesy, to the last known email address of all currently enrolled Members. Members will be bound by any such changes or termination.

Privacy Policy:

Any personal data (including but not limited to Member’s name, mailing address, telephone number and email address) provided by a Member when enrolling or otherwise provided in connection with Member’s Membership in the Programme will be stored electronically and used for administration of the Programme, guest service, customer service, advertising, marketing and communication purposes by HD in its capacity of data controller, by the Participating Hotels or third party service providers and may be transferred worldwide among the above-mentioned parties.

Marketing Communications:

HD reserves the right to contact any Member for marketing purposes by telephone, text messages, email or through the Mobile App.

Privacy Questions:

If a Member has any questions or concerns regarding Member’s personal data, Member may contact the Programme’s Gourmet Dining Customer Service Centre as described at www.gourmetdiningme.com.

Cookies:

Please refer to the Programme’s website (www.gourmetdiningme.com) for general privacy notices from HD or the Programme, including information of use of cookies.

 Release:

By enrolling or renewing the Membership, Member agrees to release, discharge and hold harmless HD and the Participating Hotels, its advertising and promotion agencies, their respective parent companies, affiliates, subsidiaries, and their directors, officers, agents and employees from all claims or damages arising out of any use or misuse of the Programme by Member.

 

Benefits’ Specific Terms and Conditions

1. Dining Benefits

  • 25% Off Food and Beverage Discount. Members are eligible for a 25% discount that applies to all food and beverage items in participating outlets in Participating Hotels across the Middle East, on an on-going basis, during any meal period. Only one Digital Membership can be used per table. This discount cannot be applied to tax, service fee or gratuity and cannot be combined with any other discounts or promotional offers, including any of the other dining Benefits. The discount is valid for groups of up to 12 persons (including the Member). Discount is not valid on already discounted dining specials unless otherwise specified by Hotel.
  •  

  • 50% Off Food and Beverage Certificate. For each Membership, Members will receive a one (1) time only discount of 50% off food and beverage (certificate preloaded to Digital Membership), that can be applied to all food and beverage items in participating outlets in Participating Hotels across the country of Membership, during any meal period. The certificate usage is subject to availability and reservation should be made in advance. The certificate is valid upon presentation of mobile application and completion of redemption process. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate cannot be combined with any other discounts or promotional offers, including the 25% Off Dining and Beverage Discount described above. Certificate is not valid during black-out dates and/or public holidays. The certificate cannot be used against accommodation charges, room service, or any other goods or services purchased in the hotel. In the event that a Member receives multiple certificates (subject to Programme’s discretion); the Member can only apply one certificate per meal occasion; multiple certificates cannot be used in combination. There is no minimum spend for certificate use. The certificate cannot be exchanged in part or whole for cash or credit. The certificate may not be transferred, bartered or sold, and any attempt to engage in these activities will render the certificate void. The certificate cannot be applied to tax, service fee or gratuity and cannot be combined with any other discounts or promotional offers, including any of the other dining Benefits. The certificate is valid for groups between 6 to 12 persons (including the Member).
  •  

  • Friday Brunch Certificate. For each Membership, Members will receive one (1) Friday Brunch Certificate for two persons (preloaded onto Digital Membership) that can be applied to all Friday Brunch packages in participating outlets in Participating Hotels across the country of Membership. The certificate is valid upon presentation of mobile application and completion of redemption process. The certificate usage is subject to availability and should be booked in advance. In the event the Participating Hotel does not offer a Friday Brunch package, the certificate can be used for any available Friday buffet offering at any participating outlet in that hotel. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate cannot be combined with any other discounts or promotional offers, including the 25% Off Dining and Beverage Discount described above. In the event that a Member receives multiple certificates (subject to Programme’s discretion); the Member can only apply one certificate per brunch occasion; multiple certificates cannot be used in combination. There is no minimum spend for certificate use. The certificate cannot be exchanged in part or whole for cash or credit. The certificate may not be transferred, bartered or sold, and any attempt to engage in these activities will render the certificate void. The Friday Brunch Certificate is not valid for tax, service fee or gratuity and cannot be combined with any other discounts or promotional offers, including any of the other Dining benefits. The certificate is valid for two persons (including the Member).
  •  

  • Rules for Dining Benefits:
    • No Discounts/Certificates on Certain Dates. At the discretion of individual Participating Hotels, the 25% off Dining & Beverage Discount, 50% Off Dining and Beverage Certificate and Friday Brunch Certificate (collectively, the “Dining Benefits”) may not be available during major public holidays or busy periods including, but not limited to: Ramadan, Eid Al Adha, Eid Al Fitr, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day and selected other regional public holidays. Further information on exclusion dates for individual hotels and outlets is available at www.gourmetdiningme.com.
    • Participating Hotel Outlets Only. The Dining Benefits are only available at participating outlets in Participating Hotels. Please see full Participating Hotel and outlet list on www.gourmetdiningme.com.
    • Membership Required. Members must be present and must provide their Digital Membership when the bill is requested at the Participating Hotel outlets to receive their Dining Benefits. The benefits can only be applied in the outlets when the Member settles the bill for the dining/beverages (even if the Member is a hotel guest and is intending to charge the bill to their room/folio). The Dining Benefits cannot be applied retroactively at the front desk or upon check-out.
    • No Discount on Certain Bookings and Charges. The Dining Benefits are not available on packages inclusive of accommodation and meals or any other special offers. The Dining Benefits are only intended for usage in the participating outlets, and are not available on room service, tobacco purchases and mini-bar charges, or for conferences, banquets, meetings, exhibitions, or any events held in function rooms at the hotel. The Dining Benefits are not available on bed and breakfast, half-board and full-board accommodation packages.
    • Additional Hotel-Specific Benefits. Additional benefits, specific to individual Participating Hotels, are available for Members to view on www.gourmetdiningme.com. These benefits may be redeemed by showing a valid Digital Membership. Benefits are subject to availability at the individual hotel’s discretion. These benefits are subject to separate terms & conditions as indicated on www.gourmetdiningme.com.


2. Room Benefits

  • 20% Off the Best Flexible Room Rates Discount. Members have access to special discounted rates that are 20% off of the best flexible room rates (single or double occupancy). Best Flexible Rate means the lowest publicly-available, unrestricted rate offered on Participating Hotels’ websites. These discounted rates are applicable seven nights per week, subject to availability, for all room types for which Best Flexible Rate, applies. These discounted rates are available on an on-going basis at Participating Hotels across Middle East. These special discounted rates may only be booked by contacting the Gourmet Dining Customer Service Centre through email on info@gourmetdiningme.com or phone numbers published at gourmetdiningme.com. These rates cannot be booked on any websites, through travel agents or for group or block bookings. Full booking restrictions and conditions are available upon reservation. The discount is not applicable on tax, service fee or gratuity and cannot be combined with any other discounts or promotional offers, including any of the other Dining Benefits. Member must be present and provide their valid Digital Membership at the front desk of the hotel at the time of check-in for all stays when availing of this Benefit. This discount may not be applicable on black-out dates and public holidays. Only one Membership may be used per reservation.
  •  

  • Buy One Get One Free Night Certificate. For each Membership, Members will receive one Certificate for Buy One Get One Free Night, valid for one-time use only at Participating Hotels across the Middle East. This may only be booked by Members by contacting the Gourmet Dining Customer Service Centre through email on info@gourmetdiningme.com or phone numbers published at the Programme’s website, gourmetdiningme.com. This certificate is applicable for any day of the week, subject to availability, for all room types for which the Best Flexible Rate applies. In the event that a Member receives multiple certificates (subject to Programme’s discretion); the Member can only apply one certificate per stay; multiple certificates cannot be used in combination. Certificate applies to one room only. The certificate applies to a continuous stay of two nights, out of which the first night will be paid and the second one will be free of charge. If the reservation is not timely cancelled in accordance with the hotel’s cancellation policy, Members who do not use their reservation (no-show) are subject to a no-show charge for the first night of the reservation, including tax and merchant service fees (if applicable), billed to the credit card used to guarantee the reservation, in the hotel’s discretion. Additionally, the Buy One Ge One Free Certificate used to make the reservation will become null and void. Members must present their Digital Membership and redeem the certificate check in. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate may not be transferred, bartered or sold and any attempt to engage in these activities will render the certificate void.
  •  

  • Free Night Certificate. For each Membership, Members will receive one Free Night Certificate, valid for one-time use only at Participating Hotels in the country of Membership. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate is valid for one complimentary standard room night (single or double occupancy) and tax only (not including breakfast). The free night may only be booked by Members by contacting the Gourmet Dining Customer Service Centre through email on info@gourmetdiningme.com or phone numbers published at gourmetdiningme.com. Advance reservations required. Reservation may be made, subject to availability, on any day of the week. Rooms are subject to availability. All reservations using the Free Night certificate must be guaranteed with a credit card that is valid at the date of the start of the stay, unless otherwise specified. No cancellation charge applies if the reservation is cancelled in accordance with that hotel’s cancellation policy as stated on the reservation confirmation. If the reservation is not timely cancelled in accordance with the hotel’s cancellation policy, Members who do not use their reservation (no-show) lose their Certificate used to make the reservation. The Certificate will then become null and void. In the event that a Member receives multiple certificates (subject to Programme’s discretion); the Member can only apply one certificate per stay; multiple certificates cannot be used in combination. Certificates are valid only for the Member who is a valid Member of the Programme and only apply to the Member’s personal room. Certificates may not be transferred, bartered or sold and any attempt to engage in these activities will render the Certificate void. Redemption of free night is subject to availability of the rooms of the hotels specially provided under the Programme. The rooms stock of the hotels shall be determined at the Participating Hotel’s discretion. The Free Night shall be redeemed on first-come and first-served basis. Member must be present and provide their valid Digital Membership at the front desk of the hotel at the time of check-in for all stays when availing of this Benefit.

3. Leisure Benefits

  • Beach/Pool Access Certificate. For each Membership, Members will receive one (1) Beach/Pool Access Certificate preloaded onto their Digital Membership that can be applied to all Participating Hotels across the country of Membership. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate usage is subject to availability. The certificate cannot be combined with any other discounts or promotional offers. In the event that a Member receives multiple certificates (subject to Programme’s discretion); the Member can only apply one certificate per occasion; multiple certificates cannot be used in combination. There is no minimum spend for certificate use. The certificate cannot be exchanged in part or whole for cash or credit. The certificate may not be transferred, bartered or sold, and any attempt to engage in these activities will render the certificate void. The Beach/Pool Access Certificate cannot be combined with any other discounts or promotional offers. The certificate is valid for two persons (including the Member). Any exceptions are shown on the Participating Hotels list on gourmetdiningme.com

4. Spend Rewards

  • Buffet Lunch Certificate. Upon spending USD 1500 on food and beverage consumption within three months Members will receive one (1) Buffet Lunch Certificate preloaded onto their Digital Membership that can be applied to all buffet lunch packages in participating outlets in Participating Hotels across the country of Membership. The certificate usage is subject to availability and should be booked in advance. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate cannot be combined with any other discounts or promotional offers. In the event that a Member receives multiple certificates (subject to programme’s discretion); the Member can only apply one certificate per dining occasion; multiple certificates cannot be used in combination. There is no maximum spend for certificate use. The certificate cannot be exchanged in part or whole for cash or credit. The certificate may not be transferred, bartered or sold, and any attempt to engage in these activities will render the certificate void. The Buffet Lunch Certificate is not valid for tax, service fee or gratuity and cannot be combined with any other discounts or promotional offers, including any of the other Dining benefits. The certificate is valid for two persons (including the Member). Any exceptions are shown on the Participating Hotels list on gourmetdiningme.com
  •  

  • Friday Brunch Certificate. Upon spending USD 3000 on food and beverage consumption within a three months SAME COMMENT AS ABOVE], Members will have one (1) Friday Brunch Certificate preloaded onto their Digital Membership that can be applied to all Friday Brunch packages in participating outlets in Participating Hotels across the Country of Membership. The certificate usage is subject to availability and should be booked in advance. In the event the Participating Hotel does not offer a Friday Brunch package, the certificate can be used for any available Friday buffet offering at any participating outlet in that hotel. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate cannot be combined with any other discounts or promotional offers. In the event that a Member receives multiple certificates (subject to Programme’s discretion); the Member can only apply one certificate per dining occasion; multiple certificates cannot be used in combination. There is no maximum spend for certificate use. The certificate cannot be exchanged in part or whole for cash or credit. The certificate may not be transferred, bartered or sold, and any attempt to engage in these activities will render the certificate void. The Friday Brunch Certificate is not valid for tax, service fee or gratuity and cannot be combined with any other discounts or promotional offers, including any of the other Dining benefits. The certificate is valid for two persons (including the Member). Any exceptions are shown on the Participating Hotels list on gourmetdiningme.com
  •  

  • Free Night Certificate in a Suite, inclusive of breakfast. Upon spending USD 5000 on F&B consumption within a period of three months (which period shall start from date of joining), Members will receive one Free Night Certificate in a suite, valid for one-time use only at Participating Hotels in the country of Membership. The Free Night Certificate is valid for the same time period as the Membership term. The certificate is valid for one complimentary suite room night and tax, including breakfast. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The Free Night may only be booked by Members by contacting the Gourmet Dining Customer Service Centre through email on info@gourmetdiningme.com or phone numbers published at the Programme’s website, www.gourmetdiningme.com. Advance reservations required. Rooms are subject to availability. In the event that a Member receives multiple certificates (subject to programme’s discretion); the Member can only apply one certificate per stay; multiple certificates cannot be used in combination. All reservations using the Free Night certificate must be guaranteed with a credit card that is valid at the date of the start of the stay, unless otherwise specified. No cancellation charge applies if the reservation is cancelled in accordance with that hotel’s cancellation policy as stated on the reservation confirmation. If the reservation is not timely cancelled in accordance with the hotel’s cancellation policy, the Free Night Certificate shall become null and void. Certificates are valid only for the Member who is a valid Member of the Programme and only apply to the Member’s personal room. Certificates may not be transferred, bartered or sold and any attempt to engage in these activities will render the Certificate void. Redemption of free night is subject to availability of the rooms of the hotels specially provided under the Programme. The rooms stock of the hotels shall be determined at the Participating Hotel’s discretion. The Free Night shall be redeemed on first-come and first-served basis.

5. Referral Rewards

  • 60-minute Massage Certificate. Upon three of a Member’s nominees successfully being enrolled to the programme, Members will receive one (1) 60-minute Massage certificate preloaded onto their Digital Membership that can be applied to all Participating Hotels across the country of Membership. The certificate usage is subject to availability. The certificate expires automatically upon expiration of Membership, even if the Member has renewed Membership for an additional term. Renewing Members will receive a new certificate valid for the new Membership term. The certificate cannot be combined with any other discounts or promotional offers. In the event that a Member receives multiple certificates (subject to Programme’s discretion); the Member can only apply one certificate per occasion; multiple certificates cannot be used in combination. The certificate cannot be exchanged in part or whole for cash or credit. The certificate may not be transferred, bartered or sold, and any attempt to engage in these activities will render the certificate void. The certificate cannot be combined with any other discounts or promotional offers. The certificate is valid for one person for a standard massage.

 
End of Terms and Conditions.